General News

EOYR Updates

Production EOYRs have started and so far, things are going well. It is critical that at least one test of the rollover is done in the testing environment provided. If you need the site refreshed from production, please create a HEAT ticket as early as possible. The Operations team are extremely busy over the next three weeks and the further in advance you can get your request in, the more likely you will get the refresh when you need it.

There are 2-3 boards undergoing rollover each day from August 8 through August 19, so it is critical for all that you be as prepared as you can be on your date. Please do not start your rollover before checking in on your open bridge support call as backups are planned to be done in time for the start of the call.

Ontario Special Education – July Version

Please note that the July 2022 Version of Ontario Special Education is currently being tested by Fujitsu QA. It is being planned for release to client of Aug 18th.
Detailed Release Notes on this will be shared with Aug 18th, Draft 2 Release Notes.

Are you ready for the new school year?

Join the Learning Management Team’s weekly sessions as they take you through the Start of School Readiness tasks and checks. The school-year cycle sessions will be held over the upcoming weeks: Attendance, Daily Walk-in Scheduling, Incidents and Consequences, Gradebook, and more. The Learning Management Team will also be hosting weekly support sessions during September.

Check out the Events Calendar for session details, dates, and times. If you are unable to join the live sessions, all session recordings are posted on the Resources page by the next day.

Important Announcements

ECPP Technical Requirements/Configuration Documentation

The ECPP School Privacy solution has been deployed to UAT. Documentation regarding the technical configuration and items that require Board configuration can be accessed by going to the Resources page:

English French

Please enter either a HEAT or ASP ticket that is prefaced with the word ECPP to expedite any issues related to testing this new functionality.

Ticket Advocacy Update

We are now a few weeks into the ticket advocacy process and things seem to be going well. One thing we’ve noticed is some confusion about where to find the updates from the Production Support team. They will be added to the original HEAT ticket and the person who created the ticket in your board will get an email notification. Updates will not be in the notification message, they will be in the ticket itself.

Please remember that all update requests need to be submitted through the Ticket Advocacy Form and shouldn’t be requested through the L1 helpdesk team.